Privacy Policy – 1Win India
At 1Win India, keeping your personal details safe is our top focus. This Privacy Policy explains step by step how we gather, use, store, and protect your information on our website, in our mobile app, and during any activity with our services. We are licensed by the Curaçao Gaming Authority and follow global data protection rules, including the General Data Protection Regulation (GDPR) where it applies. This policy is designed for players in India to ensure comfort and security. By visiting our platform, you agree to this Privacy Policy.
1. Information We Collect
To offer a smooth, safe, and personalized gaming experience, we collect the following data.
1.1 Personal Information
When you open an account, you provide your full name, email address, phone number, date of birth, and preferred currency, usually INR for Indian players. We also ask for a government-issued ID, proof of address, and payment method details for verification.
1.2 Non-Personal Information
We collect data such as visited pages, games played, and session duration. Device details including IP address, browser type, and device ID are also logged. Cookies and similar technologies are used for login and user experience improvement.
1.3 Voluntary Information
You may share feedback through surveys, chat, email ([email protected]), or Telegram (@1WinIndiaSupport). You can also choose whether to receive marketing messages about bonuses and promotions.
2. How We Use Your Information
- Account management: setting up and verifying accounts, ensuring users are 18+
- Seamless betting: processing bets, deposits, withdrawals, and bonuses securely
- Personalized experience: tailoring the site to user preferences such as IPL betting
- Security: detecting fraud and unauthorized logins, enforcing rules
- Customer support: providing help in multiple languages via different channels
- Marketing: sharing special offers only with user consent, with opt-out options
- Legal compliance: meeting anti-money laundering and licensing obligations
3. How We Share Your Information
We do not sell or lease personal data. Information may be shared only in specific cases:
- With trusted partners such as payment processors and IT service providers under strict contracts
- For legal reasons, when required by regulators or law enforcement
- With hosting and cloud providers on secure servers
- For fraud prevention and transaction verification
- During company mergers, acquisitions, or asset transfers
4. Data Security
- 128-bit SSL encryption for data in transit
- Secure login with two-step verification
- Data storage on servers meeting international standards
- Regular security audits to detect and fix vulnerabilities
5. Cookies and Tracking Technologies
| Type | Function |
|---|---|
| Essential Cookies | Enable login, checkout, and safe navigation |
| Performance Cookies | Collect anonymous data such as page load times |
| Marketing Cookies | Deliver personalized ads and promotional offers |
Users can manage cookies in browser settings or through the platform’s cookie control tool.
6. Your Data Protection Rights
- Access: request a copy of your personal data
- Correction: update incorrect or incomplete information
- Deletion: request deletion of data unless legally required to keep it
- Restriction: limit processing of data in certain situations
- Objection: decline marketing or other specific uses
- Portability: receive data in a transferable format
7. Data Retention
- Active accounts: data retained while account is active
- Inactive accounts: unnecessary data deleted after 12 months of inactivity, if allowed by law
- Legal obligations: certain information retained for up to 7 years for AML and KYC compliance
8. Third-Party Links
Our site may contain external links. We are not responsible for their privacy practices and encourage users to review their policies before sharing information.
9. International Data Transfers
Data may be transferred outside India to regions such as the EU with strong protection laws. Safeguards like GDPR standards and legal contracts are applied.
10. Children’s Privacy
The platform is intended for users aged 18 and above. Data from minors is not knowingly collected. If discovered, such accounts will be closed and data deleted. Report underage use to [email protected].
11. Policy Updates
We may revise this Privacy Policy when legal requirements change or platform features are updated. Updates will be published on the website and communicated via email or app notification.
12. Contact Us
- Live Chat: available directly on the website or app
- Email: [email protected] (include account ID for faster response)
13. Responsible Gambling and Privacy
Data related to self-exclusion and deposit limits is private and used only to support responsible gaming, never for promotional purposes.
14. Our Commitment
At 1Win India, privacy and trust are top priorities.
- Data is encrypted and accessed only by authorized staff
- Privacy settings are managed via a user dashboard
- Gaming is fast, secure, and free from hidden trackers
- Services are fully licensed and meet Indian regulations
- Support is available 24/7 in Hindi and English
Join 1Win India with confidence, knowing your gaming is safe, rewarding, and thrilling.